DELIVERIES & COLLECTIONS

FREE DELIVERY TO LEIGHTON-LINSLADE IN BEDFORDSHIRE!

If the DELIVERY address is in this area then it’s free delivery on goods (not inc P&P) of £22.00 or over because that’s where we’re based and is our thank you to local shoppers for supporting us. Just complete your order and enter the coupon code Leighton/Linslade, then select free shipping. Your order will then be delivered to the local shipping address. “Simples!”
PLEASE NOTE THAT IF YOUR SHIPPING ADDRESS IS NOT A LEIGHTON/LINSLADE ADDRESS IT WON’T QUALIFY – but don’t worry, we’ll email you with the correct postage to pay.

COLLECTING ITEMS

If you want to collect your order in person from the Brackley or Leighton Buzzard shops please do not complete your order online otherwise you WILL BE CHARGED POSTAGE WHICH WILL NOT BE REFUNDED. Please email us with your order using this contact form and we will send you an invoice, without postage, which must be paid before your order will be completed. You will be notified when your order is ready to be collected from either shop. Please note that you will have ten days in which to collect your item. IF IT IS NOT COLLECTED IT WILL BE REMOVED. You will then have the option to either pay postage to have it sent to you or the item will be refurbished and donated to charity.

DELIVERY TIMES

With the exception of personalised Cubbies we will endeavour to send out all deliveries within three working days of cleared payment. However at peak times this may be increased to five working days. Personalised Cubbies require agreement of their design template. A template will be emailed within two working days. Once agreement is received personalised Cubbies will be sent out within  three working days or five during peak times.

RETURNS

We want to ensure you are happy with your product which is why we ask you to carefully check your order for spelling and dates as mistakes you make cannot be rectified. We do not accept returns of personalised items in accordance with the Consumer Contracts Regulations 2013 (Consumer Rights Directive). This states personalised items made to the customer’s specifications or clearly personalised are exempt from cancellation of goods regulations. Of course if the item is faulty or we have made the mistake in your personalisation please do let us know within 14 days of receiving it and we will certainly resolve it.