DELIVERIES & COLLECTIONS

FREE DELIVERY!

If you want to collect your order in person from The Courtyard Shops in Brackley or Reasons to be Cheerful in Leighton Buzzard AND IT IS £25 OR OVER  please message us using this contact form.
We will email you and create your invoice, without postage, which must be paid before your order is completed. If you want to collect your order in person from these shops please do not complete your order online otherwise you WILL BE CHARGED POSTAGE WHICH WILL NOT BE REFUNDED.

COLLECTING ITEMS

You will be notified when your order is ready to be collected from either shop. Please note that you will have ten days in which to collect your item. IF IT IS NOT COLLECTED IT WILL BE REMOVED. You will then have the option to pay postage within a further seven days to have it sent to you.
If you choose not to have it posted, it will not be returned to the shop. You will not be refunded as the item has been created especially for you.
We reserve the right to either destroy the item if it contains full details such as a soft toy with birth block, or if it has just a first name the item will be refurbished and donated to charity.

DELIVERY TIMES

With the exception of personalised Cubbies we will endeavour to send out all deliveries within three working days of cleared payment. However at peak times this may be increased to five working days. Personalised Cubbies require agreement of their design template. A template will be emailed within two working days. Once agreement is received personalised Cubbies will be sent out within  three working days or five during peak times.

RETURNS

We want to ensure you are happy with your product which is why we ask you to carefully check your order for spelling and dates as mistakes you make cannot be rectified. We do not accept returns of personalised items in accordance with the Consumer Contracts Regulations 2013 (Consumer Rights Directive). This states personalised items made to the customer’s specifications or clearly personalised are exempt from cancellation of goods regulations. Of course if the item is faulty or we have made the mistake in your personalisation please do let us know within 14 days of receiving it and we will certainly resolve it.